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Saturday, July 21, 2007

ebay Feedback: It's All in the Timing

If you're running a lot of auctions, leaving feedback can be a chore. One solution is to automate the submission of feedback through an online service or software. But timing the automation of this task can be tricky.

Don't leave feedback for an eBay transaction until after you've heard from the buyer that the purchase is satisfactory. Leaving positive feedback immediately after you've received payment from the buyer is too soon. After you receive an e-mail assuring you that the customer is satisfied, manually leaving feedback by going to the feedback forum (or the item page) can be just as easy -- if not easier -- as bulk-loading feedback.

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